Question 1

Can I bring my emotional support animal?

Accepted Answer

To maintain a safe and welcoming environment for all guests, only trained service animals are permitted inside our building.  Under the Americans with Disabilities Act (ADA), a service animal is a dog trained to perform a specific task for a person with a disability.  Emotional support animals, comfort animals, and pets are not considered service animals under the ADA and are not allowed indoors.  We kindly ask that these animals remain at home or safely in your vehicle during your visit.

Question 2

Can I come in early to use your restroom?

Accepted Answer

When our facility is closed to the public, so are the amenities inside.  When our doors are open for shopping, feel free to use the restroom or grab some water while you’re here!

Question 3

How does the salon work?

Accepted Answer

The salon is staffed by licensed volunteers from our community.  To see when the salon is scheduled, please check our Upcoming Events page.  We cannot take appointments, so we recommend being here when we open.  When you come inside, please let the staff member at the door know that you would like to be put on the salon list. We recommend calling ODB that day before coming to confirm that the salon is will be open, as our volunteers sometimes have to cancel.

Question 4

Do you offer any other resources besides food?

Accepted Answer

Yes!  We have birthday bags for children 1-18 years, laundry vouchers, clothing vouchers, bus passes, and provide referrals to other agencies that provide more specific resources that you might need.  All of our resources are at no-cost to you.  If there is something you need, please call 405-533-2555 ext. 110 and we will do our best to help!

Question 5

How do I access the vending machine outside of the building?

Accepted Answer

You can either talk to a staff member in person or call 405-533-2555 ext. 107 to receive a unique 3-digit code. Your unique code doesn't expire and allows you to receive up to 2 items per day at no-cost to you.  (ODB reserves the right to change limitations depending on the levels of inventory.)  Instructions on how to use it are posted on the top right hand corner of the vending machine.  If you lose or forget your code, please call the number above and we can retrieve it for you.

Question 6

What programs do you offer and how can I sign up?

Accepted Answer

We partner with many different organizations in Payne County to provide education or a specific service.  We offer programs of various types including classes focused on budgeting, cooking, life skills, gardening, and more!  We also have partners who provide services like vision screenings, health screenings, flu shots, breast cancer screenings, and more.  Many organizations will come and set up a table during one of our shopping sessions to provide education on what types of services they can provide and how to qualify.  To see a list of and register for our upcoming programs and services, please visit our Upcoming Events page!

Question 7

Can you help pay my rent or utilities?

Accepted Answer

As of now, we do not provide rent or utility assistance.  We recognize that this is a growing need in our community and are able to refer you to local agencies who are able to provide that type of help as funding is available.  Feel free to call 405-533-2555 ext. 110 with any further questions.

Question 8

Can I go to a Mobile Market and still shop at ODB in the same month?

Accepted Answer

Yes, you can go to one of our Mobile Markets and come to ODB to shop within the same month.  However, if you receive a full box of groceries at our Yale Mobile Market, you are not able to come to ODB to receive more groceries, as that is recorded as your visit for the month.  Visit the Mobile Market page for more information about this program.

Question 9

Do you offer transportation?

Accepted Answer

We do not offer transportation.  We have a bus stop right next to our building if you are able to use public transportation, and we can provide you a bus pass for your ride back.

Question 10

Can someone else shop for me?  I can't make it to the shopping sessions.

Accepted Answer

Yes, you can have someone else shop for you!  We just ask that you send them a picture of your ID or give them a physical copy so we can verify that they are shopping for you with your permission.

Question 11

I lost my return date card, so how do I know when to come?

Accepted Answer

If you lost your return date card, please call 405-533-2555 ext. 107.  We can tell you the next date you are eligible to shop with us.

Question 12

I’m homeless and can’t store food.  What do I do?

Accepted Answer

When you shop on our shopping floor, you do not have to take everything that is available to you.  You can pick and choose what items are best suited for your living situation.  We try to provide a variety of groceries to choose from to accommodate any type of living situation.  If you still do not feel comfortable shopping, we can provide you with an emergency bag, which is made up of 1 bag of non-perishables, 1 bag of produce, and 1 loaf of bread.  You can request an emergency bag at our Guest Entrance 9:00am - 5:00pm Monday through Friday.

Question 13

Can I just pick up a box of food if I don’t have time to shop?

Accepted Answer

During our Thursday shopping sessions from 11:00am - 1:30pm, we provide an AGP Program (Alternative Grocery Pickup).  This includes a box of non-perishable items and bags of frozen items, refrigerated items, bread, and produce.  You receive the same amount and types of food that you would see on our shopping floor, you just don’t get a choice as to what you receive.  It is a much faster way of getting your groceries if your schedule is tight!  When you arrive, let a staff member at the front door know that you would like to pick up a box, and they will get you checked in!

Question 14

What documents do I need in order to shop?

Accepted Answer

If it is your first time shopping with us, all you need to bring is an ID for yourself, ID’s for anybody else in your household, and proof of address.  Acceptable forms of ID are a drivers license, social security card, birth certificate, medical ID card, school record, school ID, or passport.  You can either bring pictures or physical copies of this information.  If you do not have access to any of these, we are still able to serve you but we will ask that you bring it on your next visit!

Question 15

It’s not my time to shop but I need food.  What do I do?

Accepted Answer

If it is not your time to shop, we can get you an emergency food bag.  An emergency food bag is usually 1 bag of non perishable items, 1 small bag of produce, and 1 loaf of bread.  You can request an emergency food bag anytime from Monday-Friday 9-5pm at our Guest Entrance.  You may also call ahead so we have it ready for you when you come by.

Question 16

I need to shop but I have a hard time getting around.  What do I do?

Accepted Answer

We have handicap parking near our Guest Entrance, as well as walkers and wheelchairs available on site to use if needed while shopping.

Question 17

Can I still shop if I forgot my ID?

Accepted Answer

Yes, you can still shop if you forget your ID.  We will take any form of identification or your return date card from your last visit.  If you do not have anything on you, we can look you up by date of birth.  We do ask that you bring your ID or return date card on every visit to verify identity.

Question 18

Can I get pet food?

Accepted Answer

When it is donated to us, we do have pet food available as a part of your grocery visit.

Frequently Asked Questions