What to expect:
We have intake volunteers trained to walk you through intake before we send you to the shopping floor. Next, we'll call you by name to shop with a shopping assistant, who will help fill your cart!
We're so excited to be able to send you home with groceries!
Client-choice means that our guests can choose what they feed their families, just like they would at a regular grocery store. Clients only take what they like, want, and can use. We do this to create an environment of dignity and respect for those who use our services.
Guests may shop once every 30 days for their household. We consider a household as all those that share a kitchen space. If you need immediate assistance, you may receive an emergency food bag.
On the first visit, bring any government issued ID for yourself and all household members, and proof of residence in Payne County.
For all following visits, the person shopping for your household will need to bring an ID, proof of Payne Co. residence if it changes, and IDs for household members if additional people are added.
Monday: 1:00 - 3:30 pm
Tuesday: 3:00 - 5:30 pm
Wednesday: 11:00 am - 1:30 pm
Thursday: 9:00 - 11:30 am
3rd Sat. of month: 9:00 -11:30 am
We lock the doors right at the half hour mark listed above. Guests that arrive after that time will not be able to shop until the next session.
We have items from every food group. Depending on your household size, you will be able to choose a number of items of each section. We have sweets, cereal, canned vegetables, canned beans, canned protein, soup, flex, household products, canned fruit, pasta/rice, crackers, beverages, bread, produce, and other items like milk, eggs, and meat from the cooler and freezer.
Every time you come to shop, you will go through intake with a trained volunteer. This just insures we have accurate information and can assist you as much as possible. Then you may sit in our waiting area until it's your turn to shop. You'll be called by name at that time and another trained volunteer will help you shop.
What Do i need to bring?
How often can i shop?
What Should i expect?
What is available on the shopping floor?
What is a Client Choice Food Bank?
General Session Info
The shopping hours listed above are the only hours we will be able to help guests with grocery assistance.
It generally takes about 25 minutes to get through the shopping floor after intake.
We lock the doors right at the half-hour mark listed. Guests that arrive after that time will not be able to shop until the next session. Everyone who is in the door before we lock up will be able to shop.
We restock our floor every day and during the session. We will not run out of food!
The last week of the month is our busiest. Waiting time increases as the month progresses. During the last week, we expect about a 45-minute wait time for everyone.
If you need immediate food assistance - the doors were locked or it's not yet your shopping day - you may receive an emergency food bag. If we do not answer the door, please call us.
Beginning July 1st of every year, each household must fill out a new TEFAP form, regardless of the number of times assistance has been received prior. Every new household must fill out the form on their first visit.
We do not provide transportation to and from the premises.
If you choose to arrive before we are scheduled to open, please be aware that we are unable to unlock the door until the listed times. Our wait times inside the building average 30 minutes to 1 hour from start to finish, so we encourage families NOT to line up outside the building - especially on really hot or cold days (for your own safety) - but to show up when the door is unlocked and wait inside in our temperature controlled waiting room. There is no benefit to waiting outside our building prior to opening. We never run out of food and always restock during shopping hours for plenty of food choices. We have a water fountain that you're welcome to use anytime in the building.
Note that we will close when the public schools close for inclement weather. If a session falls outside of the school day, staff will make a decision as necessary to protect the safety of our guests and volunteers. If you are unsure if we will be open, please call us or check our Face Book page.